Privacy Policies

1. Scope
This Privacy Policy describes how Desi Mandi collects, uses, discloses, safeguards, andretains personal information in the course of operating its website, online ordering service,customer support functions, and related business activities. We are committed to handlingpersonal information in a manner consistent with applicable privacy law, including thePersonal Information Protection and Electronic Documents Act and other applicablelegislation.
2. Information We Collect
We may collect personal information that you provide directly to us, including your name,billing address, delivery address, telephone number, email address, payment details, orderhistory, preferences, account credentials, and customer service communications. We mayalso collect technical information such as IP address, browser type, device identifiers,cookies, website usage information, and other analytics data.
3. How We Use Information
We may use your information for purposes that include processing and fulfilling orders,verifying identity, providing delivery or pickup services, communicating with you regardingorders and support matters, processing payments, preventing fraud, improving website
functionality, maintaining business records, complying with legal obligations, andconducting marketing activities where permitted by law or consented to by you.
4. Disclosure of Information
We do not sell or rent your personal information. We may disclose your information to third-party service providers who assist with payment processing, website hosting, analytics,fraud screening, order management, delivery services, marketing support, legalcompliance, and other operational functions, provided such parties are authorized to usethe information only for the purposes for which it was disclosed or as otherwise permittedby law.
5. Cookies and Similar Technologies
We may use cookies, pixels, tags, and similar technologies to recognize your device,improve your browsing experience, remember preferences, understand website trafficpatterns, measure advertising effectiveness, and support website security andperformance. You may adjust certain browser settings to refuse cookies, although somewebsite features may not function properly if cookies are disabled.
6. Security Safeguards
We maintain reasonable administrative, physical, and technical safeguards designed toprotect personal information against loss, theft, unauthorized access, disclosure, copying,use, modification, or destruction. However, no method of transmission over the Internet orelectronic storage system is completely secure, and therefore we cannot guaranteeabsolute security.
7. Retention
We retain personal information only for as long as reasonably necessary to fulfill thepurposes for which it was collected, to satisfy legal, tax, accounting, audit, disputeresolution, and record-keeping requirements, or as otherwise permitted or required by law.
8. Access and Correction
Subject to applicable legal limitations, you may request access to personal information wehold about you and request correction of inaccurate or incomplete information bycontacting us using the contact details set out below.
 

Marketing Communications and Consent
1. Transactional Communications
By creating an account, placing an order, or otherwise providing contact information inconnection with a purchase or customer service interaction, you consent to receivecommunications necessary to complete, service, administer, or support your transaction oraccount. These communications may include order confirmations, invoices, paymentnotices, delivery updates, customer service responses, product recall notices, and otherservice-related communications.
2. Promotional Communications
Where you provide express consent, you agree to receive promotional and marketingcommunications from Desi Mandi, including newsletters, promotional offers, productannouncements, event invitations, store updates, and related commercial electronicmessages.
By accepting promotional communications, you agree that Desi Mandi may sendyou future promotions, offers, and updates by email, SMS, or other electronic meanswhere permitted by law and where you have provided the necessary consent.
3. Withdrawal of Consent
You may withdraw your consent to receive promotional communications at any time byusing the unsubscribe mechanism included in the communication, updating yourcommunication preferences in your account where available, or contacting us directly at info@desimandi.ca
. Withdrawal of consent for promotional messaging will not affecttransactional or legally required communications.
By creating an account and/or placing anorder, you agree to receive transactional communications regarding your order. If youchoose to opt in, you also agree to receive future promotions, offers, and updatesfrom Desi Mandi. You may unsubscribe from promotional communications at anytime.”